German-Speaking Customer Advisor - Direct Banking

About the role

A leading international banking and financial services group is looking for a German-speaking Customer Support Representative in Athens (Neos Kosmos). You will support German-speaking customers with their accounts, everyday banking questions and digital services. Fully paid German training is provided, and hybrid work may be possible after training. Possible start date: 16 November.

Key responsibilities

• Support customers by phone, email and chat with their banking questions
• Help with bank accounts and everyday banking enquiries
• Guide customers through digital and online banking services
• Resolve customer questions and provide clear, professional solutions
• Follow banking security procedures and quality standards

Required profile

• Fluent German at minimum C2 level
• English at B2 level or higher
• Some previous customer service experience
• Lives in the Athens area or is ready to relocate
• EU citizenship or valid residence and work authorization in Greece

What we offer

• Base salary of €1,400 gross per month x 14, plus a project bonus of €100 gross per month and performance bonus of up to €140 gross per month
• Welcome bonus of €1,000 gross paid in 12 monthly instalments over the first year, plus two extra base-salary payments per year (€2,800 gross total)
• Meal vouchers of €3 net per worked day plus €100 net per month, and an anniversary bonus of €500 gross after one year
• Permanent full-time Greek employment contract, fully paid German training and free language courses
• Private health insurance including dental and optical, free gym and fitness classes, and a modern office in Athens
• Relocation and accommodation support for eligible candidates, and a fast online recruitment process