German Customer Experience Specialist – Banking Sector

About the role

An international banking project based in Athens (Neos Kosmos) is looking for a German-speaking customer advisor to support customers of a leading global financial institution. The start date is 16 November 2026. You will help German-speaking customers with their everyday banking needs, guide them on financial services and resolve account-related inquiries professionally and courteously. Work begins on site, with the option to switch to a hybrid model after training and the nesting period.

Key responsibilities

• Assist customers by phone, email and chat, answering banking inquiries and providing professional support.
• Provide information and guidance on banking services, accounts and related requests.
• Resolve customer issues by identifying their needs and offering effective solutions.
• Ensure customer satisfaction while keeping accurate customer records.

Required profile

• German language at minimum C1 level (spoken and written).
• English at minimum B2 level.
• Excellent communication and problem-solving skills, good computer skills and attention to detail.
• Customer-oriented attitude and ability to work in a team.
• Willingness to work in Athens; candidates must hold a valid EU passport or a Greek work permit.

What we offer

• Base salary of 1,400 EUR gross per month, 14 times a year, plus a fixed project bonus of 100 EUR gross per month and performance bonus of up to 10%.
• Up Hellas voucher of 100 EUR net per month, meal allowance of 3 EUR net per day rising to 6 EUR after 12 months, anniversary bonus of 500 EUR and a sign-in bonus of 1,000 EUR.
• Total average monthly package of about 1,800–1,950 EUR including bonuses.
• Full-time, Monday to Saturday, 09:00–21:00 (rotational shifts, 40 hours per week), 2 days off per week.
• 2 weeks of training followed by 2 weeks of supported practice; private life and health insurance from the 3rd month (from day one for relocated candidates).
• Access to the corporate gym.