German Customer Technical Advisor – Athens

About the role

Cross Border Talents is recruiting German speakers to work as a Customer Technical Advisor in Athens, Greece. You will handle customer inquiries and questions received via free phone lines, keeping accurate records and resolving issues within agreed service levels.

Key responsibilities

• Respond to and record consumer inquiries and questions received through free phone lines
• Maintain accurate data on inquiries, questions and feedback in the customer service database
• Ensure client complaints are handled and logged in line with the company's complaints escalation policy
• Answer and resolve support calls and emails within the agreed SLAs and log them appropriately
• Troubleshoot using open questions, support documents and system training, and give recommendations on common problems and FAQs

Required profile

• High school diploma or higher
• Native or fluent German
• Good level of English (C1)
• Writing speed of 20 words per minute

Required skills

• Active listening
• Good problem-solving skills
• Strong troubleshooting skills

What we offer

• Paid travel expenses
• Hotel accommodation for the first 14 days, while a company looks for housing according to your expectations
• 12-month renewable contract
• Private health insurance provided by the client
• Salary with performance bonus, 40 hours per week (8 hours per day, 5 days a week)
• Greek lessons
• Free real estate agency fee