Italian Customer Technical Advisor - Greece

About the role

Cross Border Talents is looking for Italian speakers to work as a Customer Technical Advisor in Greece. You will handle customer inquiries by phone, record them and help resolve common problems.

Key responsibilities

• Respond to and record consumer inquiries and questions received via free phone lines
• Maintain accurate data on inquiries, questions and feedback in the customer service database
• Ensure client complaints are handled and logged in line with the complaints escalation policy
• Answer and resolve support calls and emails within the agreed SLAs and log them appropriately
• Troubleshoot using open questions, support documents and system training, and give recommendations on common problems

Required profile

• High school diploma or higher
• Native or fluent Italian
• Good level of English, C1
• Writing speed of 20 words per minute

Required skills

• Active listening
• Good problem solving and strong troubleshooting skills

What we offer

• Paid travel expenses and accommodation in a hotel for the first 14 days, with a company helping find housing afterwards
• Renewable 12-month contract, 40 hours per week (8 hours a day, 5 days a week)
• Health coverage and private health care, plus an attractive salary with performance bonus
• Free Greek lessons and a free real estate agency fee
• Possibility to work from home within Greece