Italian Customer Advisor – Athens

About the role

Cross Border Talents is recruiting an Italian Customer Advisor to work in Athens, Greece. The client is a global leader and one of the biggest companies in Portugal, and the agent supports its activities by offering high-quality service to customers who use prestigious worldwide brands.

Key responsibilities

• Represent a worldwide brand within a multicultural environment
• Develop customer relationships and give them the best possible experience
• Troubleshoot using open questions, support documents and system training
• Offer recommendations on common problems and frequently asked questions

Required profile

• Fluency in Italian (C2 level or native)
• Good knowledge of English (B2 level)
• Availability to work in rotating shifts
• Any kind of previous experience or contact with clients
• Excellent communication, listening and empathy skills, good time management, team spirit and flexibility

Required skills

• Typing speed of 25 words per minute
• Good computer skills

What we offer

• Paid travel expenses
• Hotel accommodation for the first 14 days, while a company looks for a house according to your expectations
• Renewable 12-month contract
• Health coverage and private health care
• Attractive salary with performance bonus
• Working hours of 40 hours per week (8 hours per day, 5 days a week)
• Free Greek lessons and free real estate agency fee