Front‑of‑House Receptionist – Customer‑focused

About the role

Our client, a leader in integrated workplace and facilities management, is looking for a customer‑focused Front of House / Receptionist. You will be the first point of contact for visitors and employees, delivering a welcoming and professional front‑of‑house experience.

Key responsibilities

• Be the first point of contact for all visitors and client staff at the reception.
• Respond to visitor enquiries in a friendly and proactive manner.
• Answer and route incoming telephone calls, taking clear and accurate messages.
• Sign in visitors and issue or collect relevant security passes.
• Arrange taxi bookings for staff and visitors.
• Maintain the delegate/visitor system.
• Maintain a professional appearance at all times.
• Carry out meeting‑room checks for tidiness and operational use.
• Escalate customer concerns and reception‑related issues to management when necessary.
• Support the Facilities team as required.
• Handle incoming mail and parcels and arrange outgoing deliveries and shipments.
• Coordinate with HR, Marketing and other departments to support effective communication and workplace operations.
• Coordinate and manage orders for workplace supplies and materials required for facilities operations.

Required profile

• Previous customer service experience preferred.
• Excellent verbal and written communication skills.