Front Office Agent - Season 2027

About the role

Ella Resorts, a group of beachfront retreats in the Mediterranean, is hiring a Front Office Agent for the 2027 season. The agent provides guest administrative support across the resort, welcoming guests and coordinating front-desk activities such as correspondence distribution and call redirection, while representing the resort throughout each guest's stay.

Key responsibilities

• Support the smooth running of the front office, delivering the guest journey to the highest standard
• Work as part of a team that maximises guest satisfaction, responding promptly to enquiries and resolving problems
• Take responsibility for assigned duties and complete them in a timely, professional way
• Deliver on departmental plans and objectives to meet hotel targets
• Build effective working relationships and promote the company's culture and values

Required profile

• Three or more years of experience in a similar role in the luxury hospitality sector (5-star hotels)
• Degree or diploma in Hospitality or Tourism
• Excellent knowledge of English; French, German, Russian or Italian is a plus
• Flexibility, a passion for guest service, negotiation and communication skills, and a pleasant, client-oriented personality

What we offer

• Competitive remuneration package
• Career advancement in a fast-growing organisation
• Continuous learning and development in a transparent, inclusive environment
• Collaborative working environment
• Accommodation and meals