Dutch-Speaking Customer Support Advisor

About the role

Atlean World, an international HR consultant, offers a full-time Customer Service - Dutch-speaking Support Advisor position in Thessaloniki, Greece. You will represent a global brand and work in a multicultural environment, with fast-track career development opportunities.

Key responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to improve the service provided

Required profile

• Fluent Dutch and good English, minimum B2 English, C1+ in the working language
• Strong communication and active listening skills, patience, empathy and a positive attitude
• Problem-solving mindset and comfort with computer systems and multitasking
• Availability to work in shifts
• EU passport or Greek work permit (special cases reviewed by legal)
• High school diploma or equivalent

What we offer

• Relocation package: paid flight to Thessaloniki and choice of 2 weeks in a hotel (breakfast and dinner included) or 2 weeks in an Airbnb with kitchen
• €350 real-estate agency fee covered to help find permanent housing
• Support finding permanent housing after relocation
• Work for a fast-growing global CX and digital services firm