Content Moderator - Bilingual Kurdish/English

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is hiring a Content Moderator in Thessaloniki. The role keeps online experiences engaging, appropriate and safe by applying a content policy to digital content and handling reports of abuse consistently. Candidates must be fluent in English and Kurdish, able to read and speak both languages.

Key responsibilities

• Review content such as videos, news stories, still images, political ads and social media profiles on a computer each day.
• Score content on age-appropriateness, level of violence, sexual content and political transparency.
• Enforce the client's terms of use and escalate changes affecting performance or KPIs through the proper channels.
• Follow security measures, confidentiality and other project requirements.
• Take part in employee assistance programs, reporting initiatives and training, and daily wellness activities such as fitness challenges, team-building exercises and on-site programs.

Required profile

• At least one year of prior operations experience in shared services or a customer experience environment.
• High school diploma or equivalent.
• Fluency in English and Kurdish, reading and speaking both.
• Strong interpersonal, verbal and written communication skills and empathy.
• Affinity and cultural awareness of political and social situations in the relevant market and region.

The role involves exposure to graphic and disturbing content, including child exploitation, animal torture, gang violence, murder and hate speech, and TaskUs offers on-site counseling and wellness programs. Applicants apply through the TaskUs careers page.