Bilingual Ukrainian/English Customer Care Specialist (Back Office)

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for a Customer Care Specialist who is fluent in Ukrainian and English. The role is back-office and focuses on delivering accurate, efficient and respectful service to customers by phone, chat and email, measured against performance metrics.

Key responsibilities

• Provide customer assistance by voice, chat and email, solving problems with the customer's satisfaction as the main goal
• Take part in department initiatives, give feedback and updates, promote collaborative solutions and support colleagues
• Work independently and as a remote team player, adapting to changes in processes and information

Required profile

• Bilingual: Ukrainian (C1/C2/native) and English (B2/C1) speaking and writing
• At least 1-2 years of experience in customer support or technical support, especially in a help desk or IT function
• Proven customer communication experience by email and phone
• Willingness to undergo a background screening

Required skills

• Technical-based customer assistance through voice, chat and email
• Problem-solving and critical thinking
• Strong written and oral communication
• Working knowledge of external systems and PC-based internet and software applications such as Microsoft Office