Content Moderator - Bilingual Hebrew/English

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is hiring a Content Moderator in Thessaloniki who is fluent in English and Hebrew. The role keeps online experiences engaging, appropriate and safe by applying a content policy to digital content and handling reports of abuse consistently.

Key responsibilities

• Review content such as videos, news stories, still images, political ads and social media profiles on a computer each day.
• Score content on age-appropriateness, level of violence, sexual content and political transparency.
• Enforce the client's terms of use and monitor abuse reports, escalating changes that affect performance or KPIs through the proper channels.
• Follow security measures, confidentiality and other project requirements.
• Take part in employee assistance programs, reporting initiatives and training, and daily wellness activities such as fitness challenges, team-building exercises and on-site programs.

Required profile

• At least one year of prior operations experience in shared services or a customer experience environment.
• High school diploma or equivalent.
• Fluent English and Hebrew, able to read and speak both languages.
• Strong interpersonal, verbal and written communication skills and empathy.
• Affinity for and cultural awareness of political and social situations in the relevant market and region.

The work involves exposure to graphic and disturbing content, including child exploitation, animal torture, gang violence, murder and hate speech, and TaskUs offers on-site counseling and wellness programs. Candidates are invited to apply through the TaskUs careers page.