Czech/Slovak Customer Support Representative

About the role

Cross Border Talents is recruiting Czech/Slovak speakers to work as a Customer Technical Advisor in Athens, Greece. The role covers answering and recording customer inquiries by phone, keeping accurate records in the customer service database and handling client complaints.

Key responsibilities

• Respond to and record consumer inquiries and questions received via free phone lines
• Maintain accurate data on inquiries, questions and feedback in the customer service database
• Ensure client complaints are handled and logged according to the company's complaints escalation policy
• Answer and resolve support calls and emails within the agreed SLAs and log them appropriately
• Troubleshoot using open questions, support documents and system training, and give recommendations on common problems and FAQs

Required profile

• High school diploma or higher
• Native or fluent Czech or Slovak
• Good level of English (C1)
• Writing speed of 20 words per minute

Required skills

• Active listening
• Good problem-solving skills
• Strong troubleshooting skills

What we offer

• Renewable 12-month contract
• Health coverage and private health care
• Attractive salary with performance bonus
• 40-hour week (8 hours per day, 5 days a week)
• Greek lessons