Czech Travel Advisor – Hospitality Customer Support

About the role

Cross Border Talents is recruiting fluent Czech speakers to work as a customer advisor for a leading global hospitality brand in Athens. You will handle customer inquiries by phone, enter them into the customer service database and resolve issues while working Monday to Friday, 40 hours per week.

Key responsibilities

• Respond to and record customer inquiries and questions received via free phone lines
• Maintain accurate data on inquiries, questions and feedback in the customer service database
• Ensure client complaints are handled and logged according to the complaints escalation policy
• Answer and resolve support calls and emails within the agreed SLAs and log them appropriately
• Troubleshoot using open questions, support documents and system training, and give recommendations on common problems and FAQs

Required profile

• High school diploma or higher
• Native or fluent Czech
• Good level of English, C1
• Writing speed of 20 words per minute

Required skills

• Active listening
• Good problem-solving skills
• Strong troubleshooting skills

What we offer

• 14 attractive salaries plus performance bonus and benefits
• Remote possibility within Greece
• Accommodation in a hotel for the first two weeks, relocation support fee and signing bonus
• Private health and life insurance
• 25 days annual leave per year
• Tourism skills and software training
• Career growth and learning opportunities