Customer Success Manager - Greece & Cyprus

About the role

Sungrow is looking for a Customer Success Manager based in Greece to support and grow its C&I and Residential business across Greece and Cyprus. The role sits between technical sales and partner success, helping customers and partners choose the right solutions, build confidence in the technology and turn technical support into long-term business success.

Key responsibilities

• Act as a trusted technical and commercial partner for customers, distributors, installers and other partners in the C&I and Residential PV business.
• Support partners with solution design, product selection, technical consultations and pre-sales guidance.
• Build long-term relationships by understanding local needs, following up on technical and commercial topics and spotting further cooperation opportunities.
• Enable partners through product presentations, technical training, workshops and knowledge sharing.
• Gather structured feedback on products, technical requirements, market trends and competitors, and share insights with product, sales, service and technical teams.
• Work with sales, service, product, marketing and distribution colleagues to create a smooth partner journey from the first technical discussion through implementation.

Required profile

• Degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics or a related field.
• Experience in technical sales, pre-sales, solution engineering, partner success, customer success or technical account management, ideally in solar PV, energy storage, electrical equipment or power electronics.
• Good understanding of solar PV systems and inverter technology, including Residential and/or C&I applications; experience with energy storage is a strong plus.
• Strong communication and relationship-building skills, able to explain technical concepts clearly to partners.
• Proactive, customer-focused mindset, able to manage priorities across two markets.
• Greek C1 and English B2 or higher, with willingness to travel regularly across Greece and Cyprus for meetings, partner visits, workshops and training.