Concierge

About the role

The Conrad Athens The Ilisian, a new luxury hotel located within The Ilisian in central Athens, is looking for a Concierge. You will be the main source of local knowledge and assistance for guests, anticipating their needs and handling requests such as hard-to-get reservations, transportation arrangements and information on local attractions.

Key responsibilities

• Provide personalized recommendations and respond promptly to guest inquiries.
• Manage guest check-ins and check-outs warmly and professionally.
• Coordinate reservations for dining, attractions, transportation and exclusive experiences.
• Maintain up-to-date knowledge of hotel amenities, local events and attractions in Athens.
• Handle special guest requests with urgency and courtesy, and build rapport with guests while asking for feedback.
• Collaborate with the Head Concierge and team to streamline operations.
• Keep abreast of local events, festivals and cultural happenings.
• Oversee inventory of brochures, tickets and other guest resources.
• Uphold Hilton and hotel operational standards.

Required profile

• Minimum of 2 years' experience in a concierge or customer service role in a luxury hotel.
• Strong knowledge of Athens, its restaurants, attractions and transport options.
• Excellent customer service skills, friendly and approachable.
• Fluent Greek and English; additional languages are a plus.
• Proactive, problem-solving and able to work various shifts, including weekends and holidays.

Required skills

• Basic technology skills, familiarity with hotel reservation systems and concierge platforms.
• Strong interpersonal skills.

What we offer

• A competitive remuneration package.
• Private medical insurance.
• Career development opportunities.