Business Development & Operations Specialist (Athens)

About the role

Freenow by Lyft is looking for an experienced, results-oriented Senior Business Development & Operations Specialist based in Athens. The role covers outreach, launch and management of partnerships with taxi dispatchers and B2B clients across Greece, reporting, day-to-day account management, coordination of local operations launches, and analysis of market performance with proposals for business growth. It requires close collaboration with central teams such as Central Operations, Product, Marketplace Performance and Business Analytics.

Key responsibilities

• Understand the taxi industry in Greece and Freenow's products to build win-win relationships with taxi stakeholders and support contract negotiations
• Support SaaS sales with taxi dispatchers (radiotaxis), build and maintain a robust sales pipeline and monitor performance continuously
• Drive regional expansion through dispatcher partnerships
• Coordinate and launch local operations projects and help define the strategy for Operations in Greece with the General Manager and Business Development Manager
• Analyse market performance, spot areas for improvement and propose new projects and action plans
• Work with Product, Marketplace Performance, Business Analytics and other teams to define operational requirements and improve business development

Required profile

• 2+ years of progressive experience in tech, operations or consulting/strategy, preferably in high-growth, startup or scale-up environments
• Proven business development results; mobility industry experience is a plus
• Project management experience, preferably in operations, managing diverse stakeholders across teams, reporting lines and countries
• Ability to collaborate with Product and tech teams and to turn data insights into actionable strategies
• Native or bilingual Greek, very good English

What we offer

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical and special leave policies
• WeRoad partnership, birthday and Christmas holidays, short-term EU work policy
• Mobility credit, health insurance and employee assistance program
• Additional local benefits depending on location