Bilingual Czech/English Travel Advisor

About the role

Cross Border Talents is recruiting fluent Czech speakers for a top hospitality brand in the tourism sector, based in Athens, Greece. You will act as a customer advisor handling customer inquiries by phone, answering them in Czech and English and keeping accurate records.

Key responsibilities

• Respond to and record customer inquiries and questions received via free phone lines
• Maintain accurate data on inquiries, questions and feedback in the customer service database
• Ensure client complaints are handled and logged according to the complaints escalation policy
• Answer and resolve support calls and emails within the agreed SLAs and log them appropriately
• Troubleshoot using open questions, support documents and system training, and give recommendations on common problems and FAQs

Required profile

• High school diploma or higher
• Native or fluent Czech
• Good level of English (C1)
• Writing speed of 20 words per minute

Required skills

• Active listening
• Good problem-solving skills
• Strong troubleshooting skills

What we offer

• 14 attractive salaries plus performance bonus and benefits
• Remote possibility within Greece
• Accommodation in a hotel for the first two weeks, relocation support fee and signing bonus
• Private health and life insurance
• 25 days annual leave per year
• Tourism skills and software training
• Working hours Monday to Friday, 40 hours per week (8 hours per day)