Admin Associate - Brokerage Operations

About the role

UPS is looking for an Admin Associate for its brokerage operations. You will support customers throughout the customs clearance process and act as the main point of contact for brokerage-related inquiries, guiding them and resolving issues so that shipments are cleared efficiently and in line with customs requirements. The role suits someone who is customer-focused, detail-oriented and comfortable in a fast-paced environment.

Key responsibilities

• Serve as the primary contact for customers on brokerage and customs clearance questions.
• Provide timely support by phone, email and internal ticketing systems.
• Guide customers through customs requirements and documentation processes.
• Review, collect and keep customs documents needed for shipment clearance.
• Follow up with customers so that all information and documents are submitted correctly and on time.
• Investigate customer concerns and coordinate with internal teams to resolve issues.
• Give accurate information on customs regulations, brokerage services, shipment status and charges.
• Build positive customer relationships and follow company policies and service standards.
• Support administrative and reception tasks in the department and contribute to continuous improvement.

Required profile

• Previous experience of 1-2 years in brokerage, customs clearance, logistics or customer service is a strong advantage.
• Strong customer-service orientation and excellent verbal and written communication in Greek and English.
• Good organisational skills, attention to detail and ability to handle several priorities.
• Team player who can also work independently, with professionalism and discretion with confidential information.

Required skills

• Working knowledge of Microsoft Office, especially Excel and Word.

What we offer

• Monday to Friday schedule with free weekends.
• Competitive salary package.
• Public transport cost coverage or free airport parking.
• Private life and health insurance after the probation period.
• Training, career growth through promotion from within, employee discounts on personal shipments and an Employee Assistance Program.