Customer Service Representative – Cardom

About the role

You will join Avis Greece’s Cardom venture as a frontline Customer Service Representative, supporting car buyers, sellers and private individuals across the full Cardom journey. The role involves handling phone and email inquiries from the first contact through after‑sales, working in a small high‑impact support team.

Key responsibilities

• Provide phone support, answer inbound calls promptly and professionally, covering listings, transactions, financing and general inquiries.
• Provide email support, respond to customer inquiries and follow‑ups through the support inbox with the same quality and turnaround as phone.
• Proactively call back customers who couldn’t be reached the first time, ensuring no inquiry goes unanswered.
• Handle after‑sales support, resolve post‑purchase questions and issues to keep customers satisfied.
• Track and process orders, monitor order status end‑to‑end and ensure timely, accurate fulfillment.
• Schedule and coordinate vehicle inspection appointments for privately‑owned cars, working with sellers and the inspection team.
• Communicate and coordinate with vendors on availability, timelines and issue resolution.
• Log and track all customer interactions accurately in our systems for reporting and continuous improvement.
• Coordinate with sales, operations and logistics teams to resolve customer issues end‑to‑end.
• Help maintain service quality during peak periods such as promotions or seasonal spikes.
• Flag recurring customer pain points to help improve the platform and processes.

Required profile

• Prior experience in customer service, call centre or a similar customer‑facing role.
• Excellent phone and written communication, clear, patient and solutions‑oriented.
• Comfortable juggling multiple workflows, support tickets, order tracking and appointment scheduling.
• Fluent Greek; working English is a plus.
• Comfortable with basic CRM/telephony systems and process‑driven ways of working.
• Ability to stay organized and calm during high call/email volumes.
• Team player happy to pitch in wherever needed in a small, fast‑moving company.

What we offer

• Competitive salary package and bonus scheme.
• Hybrid work model.
• Health and life insurance.
• Pension plan program.
• Buddy support during onboarding.
• Opportunity to work in a fast‑growing industry with talented people.
• Training opportunities and continuous‑feedback performance management system.