Technical Account Manager, AWS Enterprise Support ISV

About the role

Amazon Web Services (AWS) is looking for a Technical Account Manager (TAM) for its Enterprise Support ISV segment in the EMEA Central region, based in Athens. The TAM acts as a trusted advisor and operational excellence expert for customers who sell software solutions built on AWS services, engaging them at account level to maximise the value of AWS throughout the cloud adoption lifecycle.

Key responsibilities

• Guide, consult and advocate for the customer within AWS, keeping environments healthy and optimised for cost, complexity, security, performance and resiliency
• Build trusting relationships with customers and drive technical discussions on incidents, architectural cost/benefit trade-offs and risk management
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers
• Review service disruptions, monthly and quarterly metrics, and support detailed pre-launch planning
• Help customers migrate workloads to the cloud and solve problems across different accounts

Required profile

• Experience in operational parameters and troubleshooting in at least four of the listed technical domains
• Internal or external customer-facing experience, able to communicate with small and large audiences and with Director, VP or C-level stakeholders
• Ability to handle multiple tasks in a fast-paced environment
• Experience in a similar role such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer or Cloud Architect

Required skills

• Preferred: hands-on experience with AWS services and/or other cloud offerings
• Preferred: SaaS, multi-tenant architectures and deployment automation
• Preferred: track record of influencing management and presenting to decision-makers

What we offer

• Minimum gross base salary of 3,683.33 EUR per month for a full-time position in Athens
• Possible sign-on payment and eligibility for a restricted stock unit scheme
• Medical, life and disability insurance, employee discount programme, commuter benefits and Employee Assistance Programme