Support Specialist

About the role

Capture One provides photographers with powerful tools to capture, edit and collaborate, and is looking for a Support Specialist in Athens. You will be on the front line helping photographers resolve issues, learn new features and stay productive during live shoots, working with a global, collaborative support team.

Key responsibilities

• Deliver high-quality technical support across support channels with clarity, accuracy and empathy.
• Troubleshoot complex software issues on macOS and Windows, including installation, performance, tethering, color management and workflows.
• Analyze logs, system configurations and reproduction steps to find root causes.
• Reproduce, document and escalate bugs with Engineering and Product teams.
• Guide customers through advanced features and workflows in real-world, time-sensitive situations.
• Share feedback on support workflows and contribute to product improvements, user education and support content.
• Maintain and improve internal and external knowledge bases, documentation and known issues.
• Engage with the Capture One community and collaborate with colleagues and cross-functional teams.

Required profile

• Experience in technical support, ideally in software, SaaS or creative technology.
• Solid understanding of macOS and Windows environments, including hardware and performance.
• Ability to explain technical concepts clearly and in a customer-friendly way.
• Customer empathy and a calm, solution-oriented approach under pressure.
• Excellent written and verbal English.
• Knowledge of photography workflows, digital imaging or creative software.

What we offer

• Paid vacation, private health insurance, pension contributions and wellbeing support.
• Commuting options such as bike leasing and public transport discounts.
• Office snacks, coffee and drinks.
• Occasional business travel and opportunities to network with industry professionals.