Social Media & Community Manager

About the role

ContactPigeon is an AI-powered customer engagement platform for retail and ecommerce businesses, helping brands bring customer data, intelligence and omnichannel activation together. It is looking for an energetic, entrepreneurial Social Media & Community Manager to grow its social presence and build relationships with customers, prospects, partners and industry communities. The role suits someone who brings their own ideas and takes ownership.

Key responsibilities

• Own and manage the social media presence, with a strong focus on LinkedIn
• Build and maintain a consistent social media content calendar
• Create posts, carousels, videos, polls, customer stories and thought-leadership content, repurposing blogs, reports, webinars, product releases and case studies
• Produce simple visuals, templates, graphics and lightweight video content
• Develop initiatives that encourage customer participation, discussion and advocacy
• Track performance, spot opportunities and continuously improve the approach
• Identify and take part in relevant communities on platforms such as LinkedIn and Reddit

Required profile

• At least 2-4 years of hands-on social media experience
• Experience managing social channels for a B2B, SaaS, technology or professional services company
• Ability to simplify complex topics, strong organisational skills and curiosity about SaaS, AI, martech, retail and ecommerce
• Prior experience building offline communities is a plus

What we offer

• The chance to shape the social and community strategy of a growing B2B SaaS company
• A high level of ownership and direct involvement in product launches, campaigns and company initiatives
• Competitive salary and benefits including a fully equipped kitchen, snacks, health plans and massages