Service Management Support Officer - International e-Government Projects

About the role

European Dynamics is looking for a Service Management Support Officer in Athens to provide support services for IT systems that run the operations of major clients worldwide. The role suits someone fluent in English who is passionate about Internet and Web technologies.

Key responsibilities

• Provide daily support, assistance and guidance to end users.
• Analyse, investigate, diagnose, report and resolve incidents.
• Update system documentation such as Functional System Specifications and User Manuals.
• Take part in meetings, testing, training and end-user support activities.
• Report test results and classify incidents (software defects, new functionality) using the relevant tracking tools and procedures.

Required profile

• University degree in an IT-related field.
• Excellent written and oral communication skills in English.
• Good communication and presentation skills.
• Knowledge of Internet technologies.
• French or Dutch, written and oral, is an asset.

Required skills

• Excellent knowledge of MS Office tools.
• Incident management and use of incident tracking tools.

What we offer

• Competitive full-time salary.
• Private health coverage through the company's group programme.
• Flexible working hours.
• Modern tools and professional development, including language courses and specialised training.
• Career growth opportunities in a dynamic environment with autonomy and mentoring.

Applicants submit a detailed CV in English, quoting reference SMSO/11/26.