Senior Network Support Engineer

About the role

Space Hellas, an integrator of IT, networking, security and telecommunications services, is looking for an experienced Senior Network Support Engineer. You will provide advanced technical support for enterprise networks and data centre environments for its customers, working with modern technologies and high-impact clients.

Key responsibilities

• Provide Level 2 technical support for enterprise and data centre networks, resolving incidents promptly
• Troubleshoot and fix complex network issues across routing, switching and other technologies
• Escalate unresolved or vendor-related issues to vendors such as Cisco and Fortinet and follow them through to resolution
• Keep customers informed and ensure service restoration within agreed SLAs
• Work with field engineers on site interventions and coordinated incident handling
• Document configuration changes, incident actions and resolutions
• Take part in standby rotation for off-hours support
• Join network project implementations (design, configuration, testing) with the engineering team

Required profile

• Bachelor's degree in Computer Science, Telecommunications or a related field
• At least 4 years of experience in a similar position
• Excellent written and spoken English
• Preferred: Master's degree; experience with Fortinet, HPE, Juniper and/or Huawei

Required skills

• CCNP Enterprise certification (or equivalent knowledge)
• Solid experience with Cisco technologies
• Strong IP networking troubleshooting skills

What we offer

• An excellent working environment and career and development opportunities
• Ongoing training and certifications on leading vendor technologies
• Private health insurance scheme