Sales & Reservations Associate (Junior Level)

About the role

Join F ZEEN ATHENS, a luxurious adults‑only retreat in the historic centre of Athens, as a Sales & Reservations Associate. This junior‑level position supports the front‑office team by handling guest inquiries, managing bookings and ensuring a seamless reservation experience.

Key responsibilities

• Respond to email and phone requests regarding accommodation.
• Process, confirm, modify and communicate room reservations.
• Assign rooms in the system and keep the front‑office updated on any changes.
• Handle payments, credits and charges securely while maintaining accurate records.
• Monitor price parity, availability across channels and direct rate plans.
• Develop strategies to maximise reservation performance.
• Maintain up‑to‑date reservation reports.
• Assist in setting monthly targets and reconciling the budget.

Required profile

• Excellent command of English; additional languages are a plus.
• Strong interpersonal and communication abilities, both written and verbal.
• Team‑oriented mindset with a customer‑service attitude.

Required skills

• Proficiency with Outlook.
• Advanced Excel skills.
• Competence in Microsoft Word.

What we offer

• Positive, inclusive working environment.
• Opportunities for personal and professional growth.
• Supportive culture that values feedback and authenticity.
• Career progression within an innovative hospitality brand.