Romanian-Speaking Travel Agent

About the role

Etraveli Group, a global flight technology provider, is looking for a Romanian-speaking travel agent in its Athens office. You will help clients complete their travel itineraries by phone, email and social media, handle the reservation systems and sell flight add-on products. The role reports to a First Line Customer Care Team Leader.

Key responsibilities

• Receive and process incoming calls, emails and social media requests
• Provide quality service to customers, handling inquiries and complaints professionally
• Manage flight cancellations, rebookings and force majeure situations
• Develop and recommend improvements to methods and procedures to improve the Customer department's accuracy, efficiency and responsiveness
• Report technical issues, customer complaints and other problems

Required profile

• Native or fluent Romanian (spoken and written)
• Good knowledge of English
• Customer service experience
• Ability to learn and adapt to new software technologies
• Nice to have: experience with KPIs and GDS knowledge (Amadeus or Sabre)

What we offer

• Standard Monday to Friday schedule with morning shifts
• Competitive salary plus a customized incentives programme
• Hybrid work, combining remote and office work
• GDS training covering Amadeus and Sabre with a certificate of completion
• Private health insurance through partners and two extra medical leave days
• Monthly ticket restaurant card and a relaxed office in central Athens with free breakfast, coffee and tea