Operations Driver Success Specialist

About the role

Join Skroutz Last Mile as an Operations Driver Success Specialist, supporting and training drivers in Metamorfosi, Attica. You will act as the main point of contact for drivers, helping them deliver a superior customer experience.

Key responsibilities

• Serve as a key liaison for drivers, providing daily check‑ins, app training, chat/call support, merchant assistance and route monitoring.
• Assist in planning and executing warehouse traffic management to ensure smooth loading and dispatch.
• Collaborate with Warehouse, HR and Support teams to track driver assessments, performance metrics and feedback.
• Observe, review and analyse operational processes (e.g., daily loading procedures) to identify inefficiencies and propose improvements.

Required profile

• Bachelor's degree in Business Administration or a related field.
• Experience working in a fast‑paced environment.
• Familiarity with business software applications.
• Previous experience in logistics or operations is considered a strong plus.

What we offer

• Competitive full‑time salary.
• Opportunity to work with top‑notch and fun people.
• Career development opportunities.
• Culture of unity and collaboration.
• Private medical plan.
• Access to advanced technological tools.
• Extra paid time off.
• Opportunities for growth within the company.
• Free Skroutz Plus subscription.