Italian-Speaking Partner Relations Manager

About the role

XM is looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with its partners. The role involves planning and growing partnerships that strengthen the company's product offering and market presence. The position is full time, based in Greece.

Key responsibilities

• Develop and implement partner retention strategies aligned with the company's overall strategy to increase loyalty and lifetime value.
• Act as the main contact for partners, building relationships through personalised support.
• Monitor partner satisfaction, collect and use feedback to improve experiences and tailor initiatives.
• Analyse partner behaviour to find upselling opportunities and customise products and services.
• Keep partners informed about the company's products and marketing promotions.
• Share ideas and suggestions for platform improvements with the Business Development teams.
• Stay informed on industry trends, competition and best practices in partner retention.
• Carry out other relevant tasks as assigned.

Required profile

• Degree in a business-related field.
• Fluent Italian speaker with excellent spoken and written English.
• Experience in a similar position is an advantage.
• Valid work permit.

Required skills

• Ability to build and maintain strong business relationships.
• Strong interpersonal and communication skills.
• Target-oriented and resourceful; able to work autonomously under pressure.

What we offer

• Attractive remuneration package.
• Private health insurance and corporate pension fund.
• Intellectually stimulating work environment.
• Continuous personal development and international training opportunities.

The hiring process starts with an introductory chat with talent acquisition, followed by a language proficiency check, a first interview with the future team and a final interview. Applications are submitted online via the company's careers page and kept strictly confidential.