IT Support Supervisor

About the role

APIVITA, a Greek cosmetics company with a worldwide presence, is looking for an IT Support Supervisor in Markopoulo. The role ensures that IT services are delivered effectively across the company's offices, in line with HQ IT guidelines. It is a contract position.

Key responsibilities

• Deploy, maintain and keep running the IT infrastructure across office locations, ensuring availability, performance, security and compliance with HQ standards.
• Oversee IT assets and the infrastructure lifecycle, and coordinate external vendors and service providers for maintenance of systems, servers, networks and telecommunications.
• Manage IT suppliers and service partners, including performance monitoring, coordination, support in service delivery and negotiations.
• Ensure adherence to IT security and cybersecurity policies and act as the local coordination point for related communications and escalations.
• Support IT project implementation in the office and ensure new systems and services are ready to operate.
• Act as the local liaison with HQ Digital Workplace and Cybersecurity teams and with relevant external authorities.
• Supervise one IT Support Administrator and coordinate daily local IT support activities.

Required profile

• BSc degree in Computer Science, Engineering or a related field.
• Minimum 5 years of experience in IT infrastructure support.
• Proficiency in English and Greek.
• Experience coordinating IT infrastructure services and external vendors.
• Excellent communication, stakeholder management and problem-solving skills.

Required skills

• Strong knowledge of Microsoft infrastructure and networking technologies.

What we offer

• Private life and health insurance program.
• Meal card for the company restaurant.
• Career development opportunities in a global environment.
• Training programs.
• Company bus to and from the premises.
• The company's well-being program.