IT Services Support Staff

About the role

The Information Resources Management Department at the American College of Greece is looking for a full‑time IT Services Support Staff member to join the team at the East Campus in Spata. The role involves providing Tier 2 hardware and software support to students, faculty and staff while assisting with the maintenance of the college’s IT systems and equipment.

Key responsibilities

• Provide Tier 2 hardware and software support to users, escalating to Tier 3 when needed.
• Assist with installation, configuration and maintenance of hardware and software.
• Troubleshoot issues across computers, printers, multimedia devices and other IT equipment.
• Maintain accurate records and compile statistical reports.
• Deliver on‑site and remote support for PCs, Macs, printers, TVs, projectors and related devices.
• Perform other duties as assigned by the supervisor.

Required profile

• Bachelor’s degree in Information Systems, Information Technology or a related field.
• At least two years of relevant professional experience.
• Fluency in English, both written and spoken.

Required skills

• Computer hardware knowledge.
• PC and Mac operating environments.
• Desktop operating systems.
• Microsoft Office 2021.
• Microsoft 365 (asset).
• Multimedia equipment such as TVs and projectors.
• Basic computer networking.