IT Service Desk Engineer

About the role

Sunlight Group, which develops energy storage solutions for industrial and advanced technology applications, is looking for an IT Service Desk Engineer to join its IT Infrastructure team. The role provides technical support, troubleshooting and maintenance of hardware, software and network systems so that technology resources work efficiently and users receive timely, professional assistance.

Key responsibilities

• Provide first- and second-level support to end users by phone, email or in person
• Diagnose and resolve hardware, software and network issues
• Install, configure and maintain desktop computers, laptops, printers and mobile devices
• Escalate complex issues to internal IT teams when necessary
• Install and configure operating systems, business applications and security tools
• Maintain inventory of IT equipment and ensure proper asset tracking
• Support workstation setup for new employees
• Record support requests, solutions and processes in helpdesk or ticketing systems
• Prepare and update documentation for IT procedures
• Identify recurring issues and recommend long-term solutions
• Maintain license and software inventory and prepare purchase requests

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field (or equivalent experience)
• 1-3 years of experience in an IT support or helpdesk role is preferred
• Excellent communication and customer service abilities
• Strong problem-solving and multitasking skills
• Ability to work independently and as part of a team
• Excellent written and verbal English; knowledge of another language is a plus

What we offer

• Competitive salary package and bonus scheme
• Health and life insurance for you and your family
• Employee wellness program and initiatives
• Continuous training opportunities
• Clear career paths and a 360-degree feedback framework
• International mobility opportunities