IT Helpdesk Specialist (Mid-Level)

About the role

Howden Hellas, a multinational insurance and reinsurance broker in Greece, is looking for an experienced IT Helpdesk Specialist (mid-level) to join its team in Athens. The role provides advanced technical support across a Microsoft-based IT environment, bridging first-line support and systems engineering: resolving escalated tickets independently, maintaining core infrastructure and supporting the wider IT team on projects involving Windows Server, Active Directory, Microsoft 365 and Azure.

Key responsibilities

• Provide end-user support for hardware, software, network and account issues, own and resolve tickets end-to-end via the ITSM platform and meet SLAs
• Diagnose and fix issues on Windows 10/11 endpoints, mobile devices and peripherals
• Manage user onboarding and offboarding, including account provisioning, device imaging and access rights in Active Directory / Entra ID
• Document recurring issues and contribute to the internal knowledge base
• Maintain Windows Server, Active Directory, Group Policy and DNS/DHCP; administer SharePoint, OneDrive and licenses in Microsoft 365
• Configure and check endpoint compliance with Intune / Endpoint Manager
• Assist with Azure VMs, storage, backup and basic networking, and support switches, firewalls, Wi-Fi and VPN with the network team
• Take part in patch management, backup checks and infrastructure maintenance, and write PowerShell scripts for automation
• Contribute to projects such as server migrations, M365 tenant changes and security hardening

Required profile

• 3-5 years in an IT helpdesk, desktop support or junior systems administration role
• Solid troubleshooting methodology and ability to work independently on escalated issues
• Excellent communication with technical and non-technical stakeholders
• Preferred: bachelor's degree in IT or computer science, Microsoft certifications (MD-102, AZ-104, MS-900), virtualization exposure, backup/disaster recovery tools and cybersecurity basics

Required skills

• Windows Server, Active Directory, Group Policy
• Microsoft 365 (SharePoint, Intune, Entra ID)
• Azure fundamentals and networking basics (TCP/IP, DNS, DHCP, VPN, firewalls)
• PowerShell scripting
• ITSM ticketing platforms such as ServiceNow, Freshservice or Jira Service Management

What we offer

• Competitive salary and performance-based incentives
• Ongoing training and career development
• Private medical insurance
• Flexible working model with international exposure
• Work on high-value multinational accounts