CX & Digital Transformation Data Analyst

About the role

We are seeking a highly analytical professional to support our Customer Experience and Digital Transformation teams. You will analyse data from omnichannel operations, monitor performance of customer journeys, and help measure the adoption of new digital solutions.

Key responsibilities

• Develop and maintain reports and dashboards in Excel and Power BI, providing a consolidated view of CX, customer service, omnichannel operations and digital project progress.
• Analyse order, customer service, Voice of Customer and digital channel data to identify trends, pain points, root causes and improvement opportunities.
• Monitor KPIs such as NPS, CSAT, CES, First Contact Resolution, service levels, conversion, adoption and process performance, highlighting deviations and recommending corrective actions.
• Support digital transformation projects through data validation, requirements analysis, testing, UAT, adoption tracking and assessment of business outcomes.
• Map and evaluate customer journeys and business processes, helping to identify friction points and design improved solutions.
• Prepare presentations, executive reports and evidence‑based recommendations for team meetings and business decision‑making.

Required profile

• 1–2 years of professional experience in Customer Experience, Business Analysis, Digital Transformation, Process Improvement or Project Support.
• Strong analytical and problem‑solving skills with the ability to translate data into clear insights and actionable recommendations.
• Ability to work in a structured, detail‑oriented manner with operational data, CX metrics and performance indicators.
• Understanding of customer journeys, digital products and continuous improvement principles.
• Strong communication and collaboration skills in a cross‑functional environment.

Required skills

• Excel
• Power BI

What we offer

• A competitive compensation and benefits package.
• The opportunity to work for an award‑winning company recognised as a Best Workplace in Greece for 12 years.
• Professional development and learning opportunities in a dynamic environment.