Collections Call Center Agent

About the role

Join Intrum’s Portfolios Collections Department in Athens as a Collections Call Center Agent. You will be responsible for contacting debtors, negotiating payment plans, and ensuring timely debt recovery in a supportive, international environment.

Key responsibilities

• Engage directly with debtors via Dialer to achieve debt collection, restructuring, or amicable resolutions.
• Use verbal and written communication to understand delinquency reasons and advise on payment arrangements.
• Review client deposit accounts to propose offsets to the relevant unit.
• Perform administrative functions such as updating address/telephone changes and customer records.
• Provide exceptional customer service by answering inquiries and resolving invoice questions.
• Meet production goals including promise‑to‑pay, cash collected, and team targets.

Required profile

• Excellent verbal communication with quick, accurate decision‑making.
• Strong active listening, negotiation, and persuasion abilities.
• Analytical problem‑solving skills and timely resolution.
• Ability to thrive in a fast‑changing, deadline‑driven environment while managing multiple tasks.

What we offer

• Supportive work environment with rich training and development activities.
• Exciting career opportunities and a solid internal career path.
• Hybrid work model combining remote and office work.