Bilingual Technical Support Consultant – Remote

About the role

SupportYourApp is looking for a bilingual Technical Support Consultant to join its global, multilingual team. You will work remotely, providing first‑line technical assistance to customers in English and French while helping the company maintain its reputation for fast, reliable support.

Key responsibilities

• Deliver technical support via phone, email and chat in a professional manner.
• Troubleshoot issues, guide customers step‑by‑step and document interactions in Dynamics 365.
• Collaborate with internal teams to resolve problems and escalate complex cases when needed.
• Continuously improve support processes and keep product knowledge up to date.

Required profile

• Fluent written and spoken English and French (minimum C1 level).
• At least one year of experience in a technical customer‑support role.
• Strong problem‑solving abilities, attention to detail and the capacity to multitask.
• Reliable computer (minimum 8 GB RAM) and stable internet connection (≥50 Mbps download, ≥40 Mbps upload).

Required skills

• Experience with CRM systems, specifically Microsoft Dynamics 365.
• Understanding of APIs, operating systems and SaaS tools.

What we offer

• Fixed schedule (Monday‑Friday, 9 AM‑6 PM GMT+3) with fully remote work.
• Compensation in USD and referral rewards.
• Inclusive international environment and a people‑first management approach.
• Opportunities for professional growth and self‑development.