Application Service Desk Specialist (M365)

About the role

Netcompany is looking for an Application Service Desk Specialist to join its team in Athens. The role resolves intermediate-to-advanced support tickets across the Microsoft ecosystem, with a focus on Exchange, Teams, SharePoint Online and Power BI, while also guiding and supporting existing team members.

Key responsibilities

• Log, track and resolve M365 support requests using enterprise ticketing tools such as Jira Service Management or ServiceNow.
• Manage SharePoint Online sites, fix access and permission inheritance issues, troubleshoot OneDrive sync errors, manage document libraries and restore version history.
• Handle Power BI user licensing, workspace permissions, report sharing and basic data source connection issues.
• Provision users, manage mailboxes and troubleshoot security in Exchange Online, Teams, Entra ID (Azure AD) and Intune.
• Provide hands-on guidance to colleagues, document solutions and SOPs, and meet SLAs for ticket resolution.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related field.
• 2-3 years of IT Support / Service Desk experience focused on Microsoft 365.
• Fluent English, written and spoken.
• Strong problem-solving, communication and interpersonal skills; Microsoft certifications are a strong plus.

Required skills

• Hands-on experience with Exchange, Teams and SharePoint Online.
• Working knowledge of Power BI.
• ITSM platforms such as Jira or ServiceNow.
• Entra ID, Exchange Online, Teams, Intune and MFA configuration.

What we offer

• Hybrid working model in a modern environment.
• Onboarding with a buddy and a competitive compensation and benefits package.
• Health and life insurance, meal and commuting allowance, on-premises well-being activities.
• Unlimited access to Udemy for Business and ad-hoc trainings.
• A personalised development plan.