Technical Service Engineer - Infusion Pumps

About the role

Baxter is offering a 12-month opportunity to develop specialist technical experience supporting medical devices used in patient care. You will work mainly from the workshop in Markopoulo, with occasional field activity, troubleshooting, maintaining and upgrading infusion pumps while partnering with customers and colleagues. The role works closely with Sales, Quality, Customer Service and Supply Chain to address customer concerns and handle corrective actions.

Key responsibilities

• Install, maintain, upgrade or implement Field Corrective Actions on electro-mechanical medical devices (infusion pumps) according to service requirements, in the workshop or in the field.
• Perform software and hardware updates as needed.
• Report all service activity in the service systems and datasheets so that service data stays up to date.
• Use mobile devices (phone, laptop, tablet) to communicate with customers, update work orders, complete checklists, access portals and train staff.
• Maintain good communication and partnerships with customers, team members and business contacts.
• Ensure compliance with service and quality requirements and company rules.

Required profile

• Technical degree, diploma or equivalent, preferably in biomedical or electromechanical fields.
• Experience as a service technician on electro-mechanical devices is desirable, with preference for the medical device sector.
• Ability to plan and prioritise work, show initiative and self-motivation.
• Capacity to communicate in English and the local language.

Required skills

• Basic fixing knowledge and use of common hand tools (e.g. sharp cutting tools, crimpers), plus assembling and testing fixtures and measuring equipment.
• Knowledge of electro-mechanics, ESD protection and the Medical Device Directive is an advantage.
• General IT knowledge on device connectivity and network integration.

What we offer

• A competitive total compensation package.
• Professional development opportunities.
• Work-life balance emphasis.
• Hands-on expertise in medical devices, problem-solving and customer-facing skills in a quality-driven, regulated healthcare environment.