System Administrator

About the role

efood, part of the Delivery Hero Group, is looking for a System Administrator to be responsible and accountable for the smooth running of its computer systems within requirements, specifications, costs and timelines. The role ensures the implementation and maintenance of efood's computing needs, and the successful candidate will have proven professional experience and detailed knowledge of best practice processes.

Key responsibilities

• Provide end-user support by diagnosing and resolving hardware, software and network issues via ticketing systems, email, remote assistance or in person.
• Install, configure and maintain computer systems, software and peripherals (Windows, macOS, Linux).
• Manage user accounts and permissions in Intune, Jamf and Okta.
• Troubleshoot basic LAN, Wi-Fi and VPN issues and assist in maintaining VoIP and PBX systems.
• Deliver field support across remote buildings and offices, using the company car, and assist in employee onboarding and offboarding.
• Maintain IT documentation such as troubleshooting guides and knowledge base articles.
• Keep up with emerging technologies and IT support best practices, and ensure information security policies are followed and assets are managed.
• Collaborate with internal and external partners on technical projects and system optimisations.

Required profile

• University or postgraduate degree in Computer Science, Information Technology or a related field.
• 1-2 years of experience in an IT support role.
• Strong problem-solving ability, customer-oriented approach and excellent written and verbal communication in English and Greek.
• Ability to work independently and manage multiple tasks; Category B driving licence required.

Required skills

• Hardware, software and OS troubleshooting (Windows, macOS, Linux)
• User management in single-sign-on platforms (Okta), Intune, JamfPro and Active Directory
• Basic network troubleshooting (LAN, Wi-Fi, VPN)
• Familiarity with ticketing systems such as Jira, ServiceNow or Zendesk
• Nice to have: ITIL Foundation or other IT certifications (Google IT Support, CompTIA A+)

What we offer

• Remuneration package, private medical and life insurance, and round-the-clock access to an online mental health platform
• Online training platform, pension plan and childcare allowance per child
• In-house cafeteria, gym and a ticket restaurant card
• Global mobility plan and a free efood Pro subscription