Support Engineer - Digital Workplace (Athens)

About the role

Cegeka's Digital Employee eXperience team is looking for a Support Engineer in Athens. You will keep IT workplace infrastructure running for several demanding customer environments, acting as the go-to person for second-line incidents on IT modern work platforms or functional application disruptions. You diagnose problems quickly, communicate clearly with users and administrators, and help improve customers' IT environments.

Key responsibilities

• Provide second-line support for incidents, disruptions and functional questions, analysing problems from user input and investigating them efficiently.
• Install and configure infrastructure changes according to technical designs, compliance and innovation needs.
• Contribute ideas to improve customers' IT environments and identify bottlenecks.
• Document all actions in the appropriate tools and ensure proper handover.
• Participate in on-call or standby shifts to guarantee service levels.
• Keep customer environments up to date and secure through patching and changes.

Required profile

• Relevant vocational or bachelor's degree (e.g. IT management, IT infrastructure).
• At least two years of experience in IT support, workplace management or infrastructure management.
• Excellent command of English; Dutch or French is a plus.
• Flexibility to work occasional evening or weekend shifts.

Required skills

• ITIL and Microsoft certification (MD-102).
• Experience with ITSM and monitoring tools.
• Strong plus: Windows 11, macOS, iOS, Android, M365, Exchange, SharePoint, OneDrive, Teams, Intune, Defender, Always On VPN, Global Secure Access, Citrix Virtual Apps & Desktops, XenServer, Azure Virtual Desktop, FSLogix, ControlUp, Nexthink, Ivanti, Nerdio, Liquit Workspace.

What we offer

• 22 annual vacation days and 3 non-carry-over sick days.
• A seniority day added every three years.
• Private medical insurance and monthly meal tickets.
• Flexible benefits of 25 EUR per month.
• Customised learning paths and development programmes.
• Remote work flexibility and wellbeing initiatives.