Service Desk Engineer

About the role

Qualco Group is a leading fintech organisation delivering innovative technology solutions to banks worldwide. As a Service Desk Engineer you will be the primary point of contact for end‑users, handling tickets, onboarding, and device management across the group.

Key responsibilities

• Provide first‑line support via phone, email and ticketing portal, logging and prioritising incidents in line with ITIL processes.
• Manage identity and access workflows, including Microsoft Entra ID administration, MFA resets and licensing.
• Provision laptops, configure workstations, and oversee hardware and software assets using the asset management tool.
• Troubleshoot Windows, macOS, iOS and Android devices, as well as Microsoft 365 applications and Intune‑managed endpoints.
• Support AV equipment, video‑conferencing rooms, basic network connectivity (Wi‑Fi, Ethernet, VPN) and Exchange Online mail flow.

Required profile

• 1‑3 years of experience in an IT Service Desk or Technical Support role within a corporate environment.
• BSc/Diploma in Computer Science, IT or a related field.
• Strong understanding of ITIL processes, SLAs and cross‑departmental collaboration.
• Excellent communication skills in Greek and English, with the ability to explain technical issues to non‑technical users.

Required skills

• Microsoft 365 administration (Entra ID, Exchange Admin Center, Intune)
• Windows 11 and macOS operating system support
• iOS and Android mobile device management
• Networking fundamentals (TCP/IP, DHCP, DNS, Wi‑Fi, VPN client troubleshooting)
• Print management systems (e.g., YSoft SafeQ)
• IP telephony / VoIP administration (desirable)
• IT Asset Management tools and equipment staging processes

What we offer

• Competitive compensation, restaurant ticket card and annual bonus
• Modern office facilities, free coffee, indoor parking and onsite gym
• Private health insurance, occupational doctor and workplace counselor
• Flexible hybrid working model with home‑office equipment support
• Career development tools, mentoring, coaching and personalized learning plans
• Employee referral bonus and regular wellbeing, ESG and volunteering activities