Senior IT Business Analyst

About the role

Agile Actors is a tech company that augments and empowers technical teams for international and Greek clients, certified as a Great Place to Work 2026. It is hiring a Senior IT Business Analyst for one of its local teams in Athens, working with global clients such as Austrian Post, Red Hat and Swissquote. The role covers end-to-end requirements, testing support and change management.

Key responsibilities

• Lead requirement discovery: facilitate workshops, align stakeholders and clarify ambiguous problem spaces.
• Define and document functional and non-functional requirements, business rules and process changes.
• Produce process maps, specifications, use cases, data mappings and acceptance criteria.
• Partner with Engineering to design solutions, evaluate trade-offs and manage cross-system dependencies.
• Drive end-to-end UAT strategy (scenarios, test data, execution support, defect triage) and ensure business readiness.
• Support change management: documentation, training support, release notes and stakeholder communications.
• Improve BA practices by defining templates and standards, coaching junior analysts and improving ways of working.
• Use data to validate outcomes and propose improvements (KPIs, funnel analysis, operational metrics).

Required profile

• 5+ years of experience as an IT Business Analyst, Senior BA or Functional Analyst in technology-driven environments.
• Proven ability to work across multiple stakeholders and systems, delivering complex initiatives end-to-end.
• Strong process and systems thinking, connecting business goals to technical implementation.
• Advanced communication and facilitation skills, able to influence decisions without formal authority.
• Strong understanding of Agile delivery, from discovery through release.

Nice to have

• Experience with integration-heavy environments (APIs, event-driven systems, microservices).
• Knowledge of BPMN/UML and experience creating data flow and sequence diagrams.
• Certifications such as IIBA ECBA/CCBA/CBAP, Agile BA, PSPO/CSPO (not required).

What we offer

• Tailored remuneration package with a competitive salary.
• Private health care insurance and a ticket restaurant card.
• Psychological support helpline with 5 free sessions.
• Internal coaching program, Personal Development Plan and 360 feedback model.
• Unlimited training resources (Udemy, Coursera, Pluralsight) and career pathways with mentoring and leadership programs.
• Internal communities (Chapters), a diverse customer ecosystem and an onboarding buddy.
• Flexible working conditions tailored to the assigned account.