Reservation & Customer Service Agent

About the role

SIXT, part of the MOTODYNAMICS Group, is looking for a Reservation & Customer Service Agent. The agent handles customer inquiries, processes bookings and ensures a smooth rental experience. The role calls for strong communication skills, attention to detail and efficiency in a fast-paced environment.

Key responsibilities

• Communicate effectively and provide excellent customer service by phone
• Process and manage reservations by phone or email and handle customer complaints professionally
• Handle requests for changes or cancellations and offer alternative solutions
• Promote additional services or products such as insurance or vehicle upgrades

Required profile

• 2+ years of experience in a similar position in a call center, focused on sales and customer service
• Excellent communication in Greek and English; other languages are an asset
• Problem-solving skills to resolve issues during the reservation or rental process
• Flexibility to work in shifts, including holidays

What we offer

• Private health insurance for you and your family, including an annual health check-up
• Ticket Restaurant meal allowance of €132 per month
• Pension plan and annual bonus scheme
• Educational support for children from nursery through high school
• Career growth, internal mobility and role-based training
• Discounts on corporate services and products, and special offers at selected gyms
• A buddy to support onboarding