Customer Service & Customer Counter Agent

About the role

UPS, the world's largest package delivery company, is looking for a Customer Service & Customer Counter Agent to join its Customer Service department at its Head Office in Koropi, Greece. This is an on-site position.

Key responsibilities

• Handle incoming calls covering pickups, tracking and tracing, service guarantees and information, export shipment exceptions and other enquiries, providing quality telephone customer service.
• Understand UPS services, products, systems and procedures.
• Identify and record customer concerns or issues and recommend solutions to management.
• Identify potential customer needs and submit sales leads.
• Work partly at the customer reception desk as the first point of contact, managing inquiries and ensuring a positive customer experience.

Required profile

• Fluency in Greek and English is a must.
• Prior customer service experience is considered a plus.
• Flexible, able to work under pressure, patient, friendly and with a can-do attitude.
• Problem-solving skills and ability to follow procedures.

Required skills

• Computer skills with CRM systems.
• Ability to use office equipment.

What we offer

• Five days a week, Monday to Friday, with free weekends.
• Competitive salary.
• Private life and health insurance plan (under contract).
• Full training and opportunities to progress through a promotion-from-within policy.
• Discounts on personal shipments and employee assistance programmes.