Dutch-Speaking Service Desk Agent

About the role

Cegeka is looking for a Dutch-speaking Service Desk Agent who acts as the first point of contact for customers, resolving issues by phone, email and chat. The role covers ticket handling, troubleshooting and follow-up until resolution, and is open to applicants from all backgrounds, from junior to senior levels.

Key responsibilities

• Provide fast, customer-focused technical support by phone, email and chat, following company procedures and aiming to solve accurately on the first call
• Handle support tickets according to priority and manager guidance, using the knowledge base to resolve issues efficiently
• Keep technical skills up to date, identify recurring issues and suggest improvements
• Maintain accurate customer data records and carry out administrative tasks supporting ticket resolution
• Own each request, ensure timely updates and follow-through, and represent Cegeka's values in every interaction

Required profile

• Solid knowledge of ticketing systems, or willingness to learn them
• Advanced Dutch and English communication skills
• Strong customer orientation and professional written and verbal communication
• Proactive attitude and eagerness to grow

What we offer

• Permanent contract (IKA)
• 22 annual vacation days, 3 non-carry-over sick days, and a seniority day every 3 years
• Meal tickets and private medical insurance
• Flexible WFH policy and a language bonus
• Wellbeing sessions, webinars and internal programmes, plus monthly social events and team building