Receptionist - Luxury Hotel

About the role

LUURA, a luxury hotel group, is hiring a Receptionist for its property in Paros. As the first and lasting impression of the hotel, the receptionist welcomes guests, acts as the main link between guests and the teams, and helps deliver seamless, memorable stays.

Key responsibilities

• Welcome guests warmly and provide a smooth, efficient check-in and check-out.
• Act as the main point of contact for guest inquiries, requests and concerns, resolving them promptly.
• Maintain detailed knowledge of facilities, services, dining and local attractions to give accurate recommendations.
• Manage reservations, room assignments and billing accurately in the property management system.
• Handle special requests, VIP arrangements and guest preferences.
• Coordinate with housekeeping, concierge, F&B and other departments.
• Monitor guest feedback, including online reviews, and escalate issues as needed.
• Uphold the hotel's standards, SOPs and company policies, and maintain a professional appearance and manner.
• Assist with guest satisfaction metrics and service recovery, and support loyalty programmes, VIP recognition and special events.
• Notify the direct manager of any issues during the shift and take immediate action.

Required profile

• Bachelor's degree in Hospitality, Tourism, Business or a related field preferred.
• 2-3 years of experience in front office, guest relations or luxury hotel service.
• Eligible to work in an EU country.
• Professional appearance, etiquette and demeanor.
• Naturally warm, positive and emotionally intelligent.

Required skills

• Proficiency in English is mandatory; additional languages are an advantage.
• Excellent interpersonal, communication and problem-solving skills.
• Highly organised with strong attention to detail, able to stay calm and efficient under pressure.

What we offer

• Team rates at LUURA, Ennismore and Accor properties worldwide.
• Discounts at the group's restaurants, bars and cafes.
• Access to art, cultural events and live music nights.
• Recognition such as surprise gifts and team celebrations.
• Beautiful team spaces and comfortable accommodation where applicable.