Portuguese‑Speaking Customer Service Representative (Greece)

About the role

Join Miele’s Customer Experts team in Greece, providing premium domestic‑appliance support to Portuguese‑speaking customers through email, chat and phone.

Key responsibilities

• Communicate via email, live chat and telephone to diagnose and resolve product or service issues, ensuring timely and accurate responses.
• Provide clear guidance on the proper use and maintenance of Miele electric appliances, and handle customer complaints efficiently by clarifying needs and identifying root causes.
• Process refunds, exchanges, and order placements, expedite corrections or adjustments, and follow up with customers to confirm satisfactory resolution.

Required profile

• High level of fluency in Portuguese, both spoken and written, combined with strong English communication skills to interact effectively with international customers.
• A positive, can‑do attitude demonstrated through active listening and clear verbal and written communication, ensuring a professional and empathetic customer experience.
• Previous experience in customer support or troubleshooting, preferably within the household appliance or commercial equipment sector, and familiarity with the Miele brand is advantageous.

What we offer

• Comprehensive relocation assistance to Greece, covering flight tickets, hotel accommodation, and support throughout the house‑search process at no cost to the candidate.
• A competitive monthly salary complemented by two additional salary payments per year, reflecting Miele’s commitment to rewarding performance.
• Full health care benefits, access to numerous employee discounts, and a structured training program delivered by certified instructors to ensure professional competence.
• Opportunities for career growth and development, participation in special events, community and social responsibility initiatives, and free online Greek language courses to aid integration.
• State‑of‑the‑art premises offering a modern working environment with relaxing break areas, and the prestige of working for a Great Place to Work‑certified company.