Customer Support Specialist (Remote, Greece)

About the role

A recruitment agency is hiring a Customer Support Specialist on behalf of a client in the customer experience sector. The role is remote within Greece, supporting Danish-speaking customers by phone, email and chat. Working from Greece, candidates must relocate there before starting and hold the right to work in Greece; visa sponsorship is not provided.

Key responsibilities

• Provide friendly, accurate support to Danish-speaking customers by phone, email and chat.
• Answer enquiries about orders, deliveries, returns, accounts and payments.
• Guide customers through troubleshooting steps for products, apps and digital services.
• Handle complaints, refunds and claims with empathy and professionalism.
• Escalate complex issues to specialised teams and follow up until resolution.
• Record customer interactions accurately in CRM systems.
• Maintain service quality and customer satisfaction standards.

Required profile

• Danish at C1 level or above; English at B2 level or above for training and internal communication.
• Previous customer service experience is an advantage.
• Right to work in Greece (EU citizenship or other valid authorisation); visa sponsorship not offered.
• Relocation to Greece required before starting.

Required skills

• Strong communication skills and a customer-focused approach.
• Confidence using computers and multiple digital tools.
• Typing speed of at least 25 words per minute.
• Good problem-solving skills and attention to detail.
• Ability to organise tasks in a busy support environment.

What we offer

• Gross monthly salary of €1,300 to €1,400.
• Performance-based productivity bonus, subject to the team's bonus scheme.
• Structured training and ongoing learning opportunities.
• International working environment and relocation support for eligible candidates.
• Schedule: generally Monday to Friday, with occasional weekend shifts; day shifts fixed or rotating.