Portuguese-Speaking Customer & Technical Support Specialist

About the role

An international team supporting well-known global brands across digital platforms, cloud services, fintech and consumer products is looking for a Portuguese-speaking Customer & Technical Support Specialist in Athens. You will help Portuguese-speaking customers with technical issues, account access, payments and online services by phone, chat, email and social media. The work is on-site, Monday to Friday with occasional weekend shifts, in fixed daytime or rotating shifts.

Key responsibilities

• Assist Portuguese-speaking customers through different communication channels
• Troubleshoot technical issues related to applications, devices and online services
• Support customers with account access, payments, refunds and subscriptions
• Handle customer inquiries and ensure high-quality service
• Document interactions and escalate complex cases when necessary

Required profile

• Native-level or C1 Portuguese
• B2 English (C1 for some teams)
• Good written and verbal communication skills
• Previous customer support experience is an advantage; some teams require at least 1 year

Required skills

• Basic computer skills and ability to multitask
• Typing speed of at least 25 WPM

What we offer

• Salary of €1,045.72 to €1,100 gross per month, with a performance bonus of up to €300 or 20% of gross salary depending on the team
• Salary progression up to €1,150 gross per month
• Transportation and food allowances for selected on-site teams, relocation support for eligible candidates and loyalty bonuses in selected teams
• Comprehensive paid training and onboarding, and an 8-month contract with potential for extension