Polish‑Speaking Customer Service Representative

About the role

We are looking for a passionate and self‑motivated professional to join our Customer Experience Team. The role involves handling client inquiries via live chat, email and telephone, promoting products and maintaining strong client relationships.

Key responsibilities

• Deal with clients’ inquiries via live chat, email and telephone
• Perform personal clientele analysis and take actions as required
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving targeted results

Required profile

• Degree in a business‑related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Polish speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required

What we offer

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities