Norwegian-Speaking Customer Support Specialist (Remote Greece)

About the role

A full-time remote position in Greece for a Norwegian-speaking Customer Support Specialist, working for an international consumer brand in partnership with a global customer experience leader. You will be the main contact for Norwegian-speaking customers in Norway, handling inquiries by phone, email and live chat from your home office anywhere in Greece.

Key responsibilities

• Provide friendly, professional and efficient customer care in Norwegian via phone, email and live chat.
• Help customers with account management, order status, product specifications, billing and returns.
• Diagnose problems accurately and guide users to first-contact solutions.
• Maintain high CSAT, service quality and response metrics.
• Log interactions and case details in internal CRM systems.
• Escalate complex technical, payment or operational issues to senior support tiers.
• Take part in virtual team meetings, coaching sessions and continuous improvement training.

Required profile

• Native or near-native Norwegian (C1/C2), written and spoken.
• English at B2 level or higher for systems, training and teamwork.
• Customer-centric, with good listening, empathy and problem solving.
• Self-disciplined and able to work autonomously remotely; previous customer support, contact center or hospitality experience is an advantage, entry-level candidates welcome.
• Resides in Greece or can relocate and obtain local work authorization (AFM/AMKA).

Required skills

• Dedicated home workspace with stable high-speed broadband.
• Clear verbal communication and precise written Norwegian.

What we offer

• 100% remote work in Greece with full technical equipment provided.
• 40 hours per week, full-time, on a rotational schedule Monday to Sunday with two rest days per week.
• Monthly base salary paid in 14 installments under Greek law, plus monthly performance bonuses.
• Private health insurance from day one and daily meal allowance.
• Relocation package for eligible candidates: flights, airport pickup, 2 to 4 weeks of temporary accommodation and help with tax and social security registration.
• Fully paid initial virtual training, online coaching and career development within a global organization.